Terms of service

Last Updated: August 28, 2026

Welcome to The House of Marbella.

These Terms of Service (“Terms”, “Terms of Service” or “Terms & Conditions”) govern your access to and use of The House of Marbella website, online store, products, content, features, tools and related services (collectively, the “Services”).

Throughout these Terms, the terms “The House of Marbella”, “MarBella”, “we”, “us” and “our” refer to the business operating The House of Marbella.

Our online store is powered by Shopify, which provides the e-commerce infrastructure that enables us to offer our products and Services.

The terms “you”, “your”, “user” and “customer” refer to any person who visits our website, places an order, purchases a product, creates an account or otherwise uses our Services.

Please read these Terms carefully before accessing our website or purchasing any product.

By accessing our website, creating an account, placing an order or otherwise using our Services, you acknowledge that you have read and agree to these Terms, subject to any rights that cannot be waived under applicable law.

If you do not agree with these Terms, you should not use the Services.

1. ELIGIBILITY

By using our Services or placing an order, you represent that you are legally capable of entering into a binding transaction under applicable law or are using the Services under the supervision and with the permission of a parent or lawful guardian where permitted.

You agree not to use our products or Services for any unlawful or unauthorised purpose.

2. OUR PRODUCTS

The House of Marbella specialises in products made from natural marble, natural stone and other premium materials, many of which are handcrafted, hand-finished or produced using artisanal processes.

Because of the natural and handcrafted nature of our products, each individual piece may be unique.

No two pieces of natural marble are guaranteed to be identical.

Natural and handcrafted variations may include differences in:

  • Veining;

  • Colour;

  • Shade;

  • Pattern;

  • Texture;

  • Mineral deposits;

  • Crystallisation;

  • Natural markings;

  • Pores;

  • Small pits;

  • Fissures;

  • Dimensions;

  • Shape;

  • Edge finishing;

  • Polish; and

  • Other naturally occurring or handcrafted characteristics.

Reasonable variations of this nature are inherent characteristics of natural and handcrafted products and will not ordinarily constitute manufacturing defects.

3. PRODUCT IMAGES & COLOURS

We make reasonable efforts to display our products accurately.

However, product photographs are intended to provide a reasonable representation of the product's overall design and appearance.

The actual product may vary from photographs because of:

  • Natural marble variation;

  • Individual stone characteristics;

  • Lighting conditions;

  • Photography;

  • Image processing;

  • Device screens;

  • Display settings;

  • Handcrafting; and

  • Differences between individual pieces of natural stone.

Accordingly, we cannot guarantee that the marble veining, pattern, colour distribution or natural markings of the product you receive will be identical to the piece shown in a photograph.

Reasonable natural variations are part of the individuality of marble and do not ordinarily mean that an incorrect product has been supplied.

4. PRODUCT DIMENSIONS

We endeavour to provide reasonably accurate product measurements.

However, because many products are handcrafted or made from natural stone, minor variations in dimensions may occur.

Dimensions displayed on our website should therefore be understood as approximate unless expressly stated otherwise.

Customers should review product dimensions carefully before ordering, particularly where a product is intended to fit within a specific space.

5. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, materials, dimensions, prices and other information displayed on our website are accurate.

However, occasional typographical, technical or administrative errors may occur.

If we discover a material error relating to a product or order, we may contact you to correct the error or provide appropriate options before fulfilment.

Nothing in these Terms permits us to misrepresent the characteristics of products or removes any mandatory consumer rights.

6. PRICES

All product prices will be displayed on our website in the applicable currency.

Prices may be changed from time to time without prior notice for future orders.

Changing the listed price of a product will not ordinarily alter the agreed price of an order that we have already accepted, except where there is an obvious pricing or technical error and applicable law permits correction.

Shipping, delivery and other applicable charges may be displayed separately at checkout or otherwise communicated before completion of the transaction.

Applicable taxes will be handled in accordance with applicable law.

7. ORDERS

Placing an order through our website constitutes an offer to purchase the selected product(s).

Receipt of an automated order confirmation does not necessarily mean that an order has been finally accepted for fulfilment.

Orders may be subject to:

  • Payment confirmation;

  • Product availability;

  • Address verification;

  • Fraud screening;

  • Serviceability;

  • Pricing verification; and

  • Other reasonable order-verification procedures.

We reserve the right, subject to applicable law, to reject or cancel an order where reasonably necessary.

8. RIGHT TO REFUSE OR CANCEL ORDERS

To the extent permitted by applicable law, we may refuse, hold, limit or cancel an order for legitimate reasons including:

  • Product unavailability;

  • Incorrect pricing caused by a genuine technical or administrative error;

  • Payment failure;

  • Suspected fraud;

  • Unauthorised payment;

  • Incorrect customer information;

  • Delivery location being unserviceable;

  • Suspected commercial/resale misuse;

  • Website or inventory error;

  • Abuse of promotional offers; or

  • Circumstances making fulfilment impossible or unlawful.

Where we cancel a prepaid order before fulfilment and the customer is entitled to reimbursement, the applicable amount will be refunded in accordance with applicable law.

9. PAYMENT

Orders must be paid through the payment methods made available on our website.

Payments may be processed by independent third-party payment gateways, banks, card networks, UPI providers or other financial institutions.

The House of Marbella generally does not directly store complete card numbers, CVV numbers, UPI PINs, banking passwords or similar authentication credentials where such credentials are entered directly into the secure environment of a payment provider.

Your use of a payment service may also be subject to the terms and privacy practices of the applicable provider.

10. PAYMENT FAILURE

An order may not be processed if payment is unsuccessful, declined, reversed, incomplete or cannot be verified.

If money appears to have been deducted but the order was not successfully confirmed, please contact us and, where appropriate, the applicable bank or payment provider.

Processing times for failed or reversed transactions may depend upon the relevant bank or payment provider.

11. FRAUD PREVENTION

We reserve the right to take reasonable measures to protect our customers and business against fraud.

Where an order appears suspicious, fraudulent, unauthorised or abusive, we may, subject to applicable law:

  • Request additional verification;

  • Contact the customer;

  • Temporarily hold fulfilment;

  • Verify payment;

  • Cancel the order;

  • Limit access to our Services;

  • Preserve relevant transaction information; or

  • Cooperate with payment providers or competent authorities.

Providing false information or knowingly attempting to make an unauthorised transaction may result in cancellation of the order and other appropriate action.

12. SHIPPING & PROCESSING

Our products include handcrafted natural-marble pieces that require inspection and specialised protective packaging.

For this reason, please allow a minimum of 3 business days after order confirmation for processing, quality inspection, packing and preparation for dispatch.

This is the processing period and does not include courier transit time.

Total fulfilment time consists of:

Processing Time + Courier Transit Time

During festive seasons, sales, promotional events and unusually high-volume periods, processing and delivery may take slightly longer.

Customers placing time-sensitive or gifting orders should therefore order sufficiently in advance.

Further details are provided in our Shipping & Delivery Policy, which forms part of these Terms.

13. DELIVERY ESTIMATES

Delivery dates communicated through our website, courier tracking or customer support are estimates unless expressly guaranteed.

Delivery may be affected by circumstances including:

  • Customer location;

  • Courier operations;

  • Weather;

  • Transportation disruptions;

  • Public holidays;

  • Festive seasons;

  • Strikes;

  • Regional restrictions;

  • Government actions;

  • Natural disasters;

  • Serviceability issues; or

  • Other circumstances outside our reasonable control.

Nothing in this section removes any right available to a customer under mandatory applicable law concerning delivery.

14. CUSTOMER SHIPPING INFORMATION

Customers are responsible for providing complete and accurate:

  • Name;

  • Shipping address;

  • PIN code;

  • Telephone number; and

  • Other information reasonably necessary to complete delivery.

If you discover an error after placing an order, contact us immediately.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

To the extent permitted by law, we are not responsible for consequences caused solely by inaccurate or incomplete information supplied by the customer.

15. FAILED DELIVERY & RETURN TO ORIGIN

If delivery fails because of:

  • Incorrect/incomplete address;

  • Customer unavailability;

  • Customer refusing delivery without an eligible reason;

  • Customer being unreachable; or

  • Another circumstance attributable to the customer,

the shipment may be returned to us.

Where legally permissible, the customer may be responsible for applicable:

  • Forward shipping charges;

  • Return-to-origin charges; and

  • Re-shipping charges.

If the customer requests another delivery attempt after the shipment returns to us, applicable shipping charges may be required before re-dispatch.

16. RETURNS & REFUNDS

Our return and refund terms are governed by our separate Return, Refund & Exchange Policy, which forms part of these Terms.

As a general policy, we do not accept returns or refunds merely because of:

  • Change of mind;

  • Personal preference;

  • Natural marble variation;

  • Minor handcrafted variation; or

  • Customer ordering an incorrect eligible product/size/design.

However, nothing in these Terms or our policies limits remedies that must be provided under applicable consumer law for goods that are defective, deficient, spurious, materially not as advertised/agreed or otherwise subject to a mandatory statutory remedy.

17. EXCHANGES

Eligible full-priced products may be exchanged subject to the requirements contained in our Return, Refund & Exchange Policy.

For normal customer-requested exchanges, the customer is responsible for:

1. Reverse Shipping Charges — shipping the original product back to The House of Marbella; and

2. Forward/Re-Shipping Charges — shipping the replacement product to the customer.

The replacement may be dispatched only after the original product has been received and inspected and applicable charges and price differences have been paid.

Discounted, sale, clearance, promotional and final-sale products are not eligible for normal customer-requested exchanges, except where mandatory applicable law requires a remedy.

18. DAMAGED OR INCORRECT PRODUCTS

If you receive a product that is materially damaged/broken during delivery or receive a materially incorrect product/SKU, you must contact us within 48 hours (2 days) of recorded delivery to initiate our claims process.

Customers should provide:

  • Order number;

  • Complete uninterrupted unboxing video;

  • Clear photographs;

  • Photographs of packaging where relevant; and

  • Description of the issue.

Claims are subject to verification and applicable law.

19. UNBOXING VIDEO

Because marble products are fragile and may pass through multiple logistics stages, customers are strongly instructed to record a complete and uninterrupted unboxing video.

For a damage/breakage or incorrect-product claim, the video should:

  • Begin before the shipping package is opened;

  • Show the package in its sealed condition;

  • Show the shipping label where reasonably visible;

  • Show the complete opening process;

  • Be continuous and unedited;

  • Show the product being removed; and

  • Clearly show the claimed damage or incorrect product.

A claim may be rejected where adequate evidence of the alleged transit damage or incorrect delivery is not provided, subject always to mandatory applicable consumer law.

20. DISCOUNT CODES & PROMOTIONS

From time to time, The House of Marbella may offer:

  • Discount codes;

  • Promotional offers;

  • Sale prices;

  • Bundle offers;

  • Welcome offers;

  • Limited-time promotions; or

  • Other benefits.

Promotions may be subject to separate conditions.

Unless expressly stated otherwise:

  • Discount codes cannot be combined;

  • Discounts have no cash value;

  • Discounts cannot be retrospectively applied to completed orders;

  • Promotional eligibility may be limited;

  • Offers may have expiry dates;

  • Offers may be limited to specified products or order values; and

  • Promotional offers may be withdrawn or modified for future orders.

We reserve the right to cancel or refuse a discount obtained through fraud, manipulation, technical exploitation or violation of promotional terms.

21. INTELLECTUAL PROPERTY

Unless otherwise stated, all content associated with The House of Marbella, including:

  • Brand name;

  • Logos;

  • Product photography;

  • Product images;

  • Videos;

  • Graphics;

  • Website designs;

  • Text;

  • Product descriptions;

  • Blog content;

  • Packaging designs;

  • Artwork;

  • Marketing materials;

  • Social-media content; and

  • Other original content

is owned by, licensed to or lawfully used by The House of Marbella and is protected by applicable intellectual-property laws.

Nothing on our website grants you ownership of our intellectual property.

22. PROHIBITED USE OF OUR CONTENT

Without our prior written permission, you may not, except where permitted by law:

  • Reproduce our product photography for commercial purposes;

  • Copy our website content;

  • Republish our product descriptions;

  • Use our logo or branding;

  • Sell products using our photographs;

  • Impersonate The House of Marbella;

  • Remove copyright or proprietary notices;

  • Create misleading advertisements using our content; or

  • Use our content in a manner that falsely suggests an association, sponsorship or endorsement.

We reserve the right to take appropriate action against unauthorised commercial use of our intellectual property.

23. USER CONDUCT

You must not use our Services to:

  • Commit fraud;

  • Violate applicable law;

  • Introduce malware or malicious code;

  • Attempt unauthorised access to our systems;

  • Scrape or harvest information in violation of applicable law;

  • Interfere with website operation;

  • Impersonate another person;

  • Submit knowingly false information;

  • Abuse promotional programmes;

  • Make fraudulent payment disputes or claims; or

  • Infringe intellectual-property or other legal rights.

24. REVIEWS, COMMENTS & USER CONTENT

If you submit reviews, photographs, comments, testimonials or other content to us or through our Services, you represent that you have the right to submit that content.

You must not submit content that is:

  • Knowingly false or misleading;

  • Defamatory;

  • Threatening;

  • Unlawful;

  • Infringing;

  • Fraudulent;

  • Malicious; or

  • Contains another person's private information without authority.

We may moderate or remove user content where reasonably necessary and permitted by applicable law.

25. THIRD-PARTY SERVICES

Our Services may rely upon or link to third-party services including:

  • Shopify;

  • Payment processors;

  • Banks;

  • Courier/logistics companies;

  • Social-media platforms;

  • Analytics providers;

  • Advertising platforms; and

  • Other technology providers.

Independent third-party services may be governed by their own terms and privacy policies.

We are not responsible for the independent conduct of third parties where their activities are outside our reasonable control, except to the extent responsibility cannot legally be excluded.

26. WEBSITE AVAILABILITY

We endeavour to maintain the availability and functionality of our website.

However, we do not guarantee uninterrupted or error-free access at all times.

The website may occasionally be unavailable because of:

  • Maintenance;

  • Technical failures;

  • Hosting issues;

  • Internet outages;

  • Security updates;

  • Third-party service interruptions; or

  • Circumstances outside our reasonable control.

We may modify, suspend or discontinue website functionality where reasonably necessary, subject to applicable law and existing customer obligations.

27. ERRORS, INACCURACIES & OMISSIONS

Our website may occasionally contain typographical errors, inaccuracies or omissions concerning:

  • Product descriptions;

  • Dimensions;

  • Availability;

  • Pricing;

  • Promotions;

  • Shipping charges; or

  • Other information.

We reserve the right to correct genuine errors and update information.

Where an error materially affects an order already placed, we will handle the matter reasonably and in accordance with applicable law.

28. PRODUCT CARE

Marble and other natural materials require appropriate care.

Customers are responsible for following any product-care instructions supplied with a product or displayed on our website.

Damage resulting after delivery from:

  • Dropping;

  • Impact;

  • Mishandling;

  • Improper storage;

  • Improper cleaning;

  • Acidic or abrasive chemicals;

  • Unsuitable cleaning products;

  • Improper installation;

  • Modification; or

  • Use contrary to the intended purpose

will not ordinarily constitute a manufacturing or transit defect.

29. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, our Services and website are provided on an “as available” basis.

We do not make warranties beyond those expressly provided by us or required under applicable law.

Nothing in these Terms excludes, restricts or modifies any statutory guarantee, warranty, right or remedy that cannot lawfully be excluded, restricted or modified.

30. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, The House of Marbella will not be liable for indirect, incidental, special or consequential losses arising from use of the website or products where such liability may lawfully be excluded.

We will not be responsible for losses caused solely by:

  • Customer misuse;

  • Customer negligence;

  • Incorrect information supplied by the customer;

  • Unauthorised modification of a product;

  • Failure to follow reasonable product-care instructions; or

  • Independent third-party conduct outside our reasonable control,

except where applicable law provides otherwise.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

31. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless The House of Marbella and its lawful representatives from third-party claims, losses, liabilities or reasonable costs arising directly from your:

  • Unlawful use of the Services;

  • Fraudulent conduct;

  • Infringement of another person's intellectual-property rights;

  • Intentional misuse of our website; or

  • Material violation of these Terms.

This provision does not require a consumer to indemnify us for our own negligence, misconduct or breach of mandatory law.

32. PRIVACY

Your personal information is handled in accordance with our Privacy Policy, which forms part of your relationship with The House of Marbella.

Please review our Privacy Policy to understand how we collect, process, use, disclose and retain personal information.

33. POLICIES INCORPORATED INTO THESE TERMS

The following policies should be read together with these Terms and, where applicable, form part of the terms governing purchases from The House of Marbella:

  • Privacy Policy

  • Shipping & Delivery Policy

  • Return, Refund & Exchange Policy

  • Any product-specific conditions displayed before purchase; and

  • Any promotional terms applicable to a particular offer.

34. FORCE MAJEURE

To the extent permitted by applicable law, we will not be responsible for delay or failure caused by events outside our reasonable control, including:

  • Natural disasters;

  • Floods;

  • Fires;

  • Severe weather;

  • Epidemics or pandemics;

  • War;

  • Civil unrest;

  • Government restrictions;

  • Strikes;

  • Transportation disruption;

  • Courier-network disruption;

  • Internet or telecommunications failures;

  • Power outages; or

  • Similar events beyond our reasonable control.

Where such an event affects an existing order, we will take reasonable steps consistent with applicable law.

35. TERMINATION OR RESTRICTION OF ACCESS

We may suspend or restrict access to our Services where reasonably necessary because of:

  • Fraud;

  • Security concerns;

  • Illegal activity;

  • Abuse of our Services;

  • Material violation of these Terms; or

  • Attempts to interfere with our systems.

Termination or restriction will not eliminate rights or obligations relating to transactions completed before termination.

36. SEVERABILITY

If any provision of these Terms is determined by a competent authority to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the extent necessary, where legally possible, and the remaining provisions will continue to apply.

37. NO WAIVER

If we do not immediately enforce a provision of these Terms, this does not necessarily constitute a waiver of our right to enforce that provision later.

Any waiver must be valid under applicable law.

38. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in:

  • Applicable law;

  • Our products;

  • Business operations;

  • Website functionality;

  • Payment methods;

  • Shipping arrangements;

  • Shopify functionality; or

  • Other legitimate operational requirements.

The updated Terms will be published on our website with a revised “Last Updated” date.

Changes will not retrospectively remove mandatory rights relating to completed transactions.

39. GOVERNING LAW

These Terms and your use of our Services are governed by the applicable laws of India.

Nothing in these Terms is intended to prevent a consumer from approaching a consumer commission, court, regulatory authority or other forum where the consumer has a mandatory legal right to do so.

40. GRIEVANCES & CUSTOMER SUPPORT

If you have a question, complaint or grievance regarding an order, product or our Services, please contact us using the details below.

Please provide your order number and relevant information so that we can investigate your concern efficiently.

We will endeavour to acknowledge and resolve consumer grievances within the timelines required by applicable law.

41. CONTACT INFORMATION

For questions regarding these Terms, orders, products or our Services, please contact:

The House of Marbella

Email: Support@thehouseofmarbella,com

Address: IIIrd Phase RIICO, Kishangarh, Rajasthan 305801, India

42. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping & Delivery Policy, Return, Refund & Exchange Policy and any other applicable terms displayed at the time of purchase, constitute the terms governing your use of our Services and purchases from The House of Marbella.

Nothing contained in these Terms is intended to exclude, restrict or waive any consumer protection, statutory guarantee, legal remedy or other right that cannot lawfully be excluded, restricted or waived under applicable law.