Privacy policy

Last updated: August 28, 2026

The House of Marbella (“The House of Marbella”, “MarBella”, “we”, “us”, or “our”) operates this website and online store and provides related information, content, features, products, tools and services (collectively, the “Services”).

Our store is powered by Shopify, which provides the e-commerce infrastructure that enables us to offer our Services to you.

We respect your privacy and are committed to handling your personal information responsibly and in accordance with applicable law.

This Privacy Policy explains how we collect, use, process, store, disclose and otherwise handle your personal information when you visit our website, browse or purchase our products, create an account, communicate with us, subscribe to communications, interact with our advertisements or otherwise use our Services.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have had an opportunity to read and understand this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will obtain such consent as required.

If there is a conflict between our Terms & Conditions and this Privacy Policy regarding the collection, use, processing or disclosure of personal information, this Privacy Policy will control in relation to such privacy matters.

1. PERSONAL INFORMATION WE COLLECT

“Personal information” or “personal data” means information that identifies you or can reasonably be linked to you, directly or indirectly, as recognised under applicable law.

Depending on how you interact with our Services, we may collect or process the following categories of information:

A. Contact Information

This may include:

  • Name;

  • Billing address;

  • Shipping/delivery address;

  • Email address;

  • Mobile or telephone number;

  • Postal/PIN code; and

  • Other contact information voluntarily provided by you.

B. Account Information

If account functionality is available, this may include:

  • Username or account identifier;

  • Password or authentication information processed through our technology providers;

  • Account preferences;

  • Saved addresses;

  • Wishlist information; and

  • Account settings.

You are responsible for maintaining the confidentiality of your account credentials and for taking reasonable steps to prevent unauthorised access to your account.

C. Transaction and Order Information

This may include:

  • Products viewed;

  • Products added to your cart or wishlist;

  • Products purchased;

  • Order numbers;

  • Order values;

  • Previous purchases;

  • Returns;

  • Exchanges;

  • Refunds;

  • Cancellations;

  • Delivery status;

  • Transaction status; and

  • Communications relating to orders.

D. Payment Information

Payments on our website may be processed through third-party payment gateways, banks, UPI systems, card networks and other payment service providers.

Depending on the payment method selected, these providers may collect or process information such as payment card information, bank or account information, transaction details, payment confirmation and other information necessary to complete the transaction.

Where payment credentials are entered directly into a third-party payment provider's secure payment environment, The House of Marbella generally does not directly store complete credit/debit card numbers, CVV numbers, UPI PINs, banking passwords or similar authentication credentials.

Payment providers may independently process your information in accordance with their respective privacy policies, terms and applicable regulatory requirements.

E. Device and Technical Information

When you use our website, we or our technology providers may automatically collect information such as:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Network connection;

  • Device identifiers;

  • Cookie identifiers;

  • Pages visited;

  • Time spent on pages;

  • Referring website or source;

  • Date and time of access;

  • Approximate location derived from technical information;

  • Session information; and

  • Other information concerning your interaction with our Services.

F. Communications With Us

We may collect information contained in communications you send to us through:

  • Email;

  • Telephone;

  • WhatsApp;

  • Social media;

  • Website contact forms;

  • Customer-support channels; or

  • Other communication methods.

G. Marketing and Advertising Information

Subject to applicable law and your choices, we or our service providers may process information regarding:

  • Marketing preferences;

  • Advertisements viewed or clicked;

  • Email/SMS/WhatsApp engagement;

  • Products viewed;

  • Products added to cart;

  • Abandoned carts or checkouts;

  • Purchases attributed to advertisements;

  • Website browsing behaviour;

  • Campaign information; and

  • Referral information.

2. SOURCES OF PERSONAL INFORMATION

We may collect personal information:

  • Directly from you, including when you place an order, create an account, contact us or provide information to us;

  • Automatically through our Services, including through your device, cookies, pixels and similar technologies;

  • From Shopify and our service providers, where they provide technology, payment, logistics, marketing, analytics or other services;

  • From advertising and marketing partners, where permitted;

  • From shipping and logistics partners in connection with delivery, returns or failed delivery attempts; and

  • From other third parties, where permitted or required by applicable law.

3. HOW WE USE YOUR PERSONAL INFORMATION

Depending on your interaction with us, we may use personal information to:

Provide and Fulfil Our Services

Including to:

  • Process orders;

  • Process payments;

  • Confirm transactions;

  • Fulfil purchases;

  • Arrange shipping and delivery;

  • Provide order and delivery updates;

  • Process returns, replacements and exchanges;

  • Process refunds;

  • Manage customer accounts;

  • Maintain wishlists or shopping carts;

  • Provide customer support; and

  • Respond to customer requests.

Improve and Personalise Our Services

We may use information to:

  • Understand how customers use our website;

  • Improve website functionality;

  • Analyse customer behaviour;

  • Improve our products and Services;

  • Remember preferences; and

  • Personalise product recommendations or shopping experiences where permitted.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

  • Send promotional emails;

  • Send SMS or WhatsApp marketing communications;

  • Inform you about launches, offers and discounts;

  • Send abandoned-cart or checkout reminders;

  • Provide back-in-stock notifications;

  • Display advertisements;

  • Personalise advertising;

  • Measure advertising effectiveness; and

  • Understand the effectiveness of marketing campaigns.

Security and Fraud Prevention

We may process information to:

  • Authenticate accounts;

  • Detect suspicious transactions;

  • Prevent fraudulent orders;

  • Prevent payment fraud;

  • Detect misuse of our Services;

  • Protect our customers;

  • Protect our website and systems;

  • Protect our business, property and legal rights; and

  • Investigate potentially unlawful, malicious or abusive activity.

Legal and Regulatory Purposes

We may use information to:

  • Comply with applicable laws;

  • Maintain accounting and taxation records;

  • Respond to valid legal processes;

  • Respond to government or law-enforcement requests;

  • Investigate disputes;

  • Handle chargebacks;

  • Establish, exercise or defend legal claims; and

  • Enforce our Terms & Conditions and other policies.

4. LEGAL BASIS AND CONSENT

Depending upon the circumstances and applicable law, we may process personal information based upon:

  • Your consent;

  • Processing necessary to provide products or Services requested by you;

  • Processing connected with an order or transaction initiated by you;

  • Voluntary provision of personal information by you for a specified purpose;

  • Compliance with legal obligations;

  • Fraud prevention and security;

  • Establishment, exercise or defence of legal claims; or

  • Another lawful basis recognised under applicable law.

Where we rely upon your consent, you may withdraw that consent in the manner made available by us or by contacting us.

Withdrawal of consent will not ordinarily affect the lawfulness of processing performed before such withdrawal.

Certain information may continue to be retained or processed after withdrawal where required or permitted by applicable law, including information necessary for completed transactions, taxation, accounting, fraud prevention, chargebacks, dispute resolution or legal claims.

5. HOW WE DISCLOSE PERSONAL INFORMATION

We do not sell or rent your personal information merely for monetary consideration as a standalone business activity.

However, operating an e-commerce business requires us to disclose certain information to service providers and other third parties.

Shopify and Technology Providers

Our store is powered by Shopify.

We may disclose or transmit information to Shopify and other technology providers where necessary to operate, maintain, improve, analyse and secure our website and Services.

Payment Providers

We may disclose or transmit information to:

  • Payment gateways;

  • Banks;

  • Card networks;

  • UPI providers;

  • Financial institutions;

  • Fraud-prevention providers; and

  • Other payment-processing services

where reasonably necessary to process or verify payments, refunds or transactions.

Shipping, Courier and Logistics Providers

We may disclose information including your:

  • Name;

  • Address;

  • Mobile number;

  • PIN/postal code;

  • Order details; and

  • Other reasonably necessary delivery information

to courier, logistics, warehousing, fulfilment and reverse-logistics providers.

This information may be used to:

  • Deliver your order;

  • Contact you regarding delivery;

  • Provide tracking information;

  • Verify delivery;

  • Handle failed delivery attempts;

  • Process returns or reverse pickups;

  • Resolve delivery disputes; and

  • Assist with fraud prevention.

Marketing, Advertising and Analytics Providers

Subject to applicable law and your choices, information may be disclosed to or processed by advertising, analytics, communication and marketing providers to:

  • Analyse website usage;

  • Measure advertising performance;

  • Deliver advertisements;

  • Personalise advertisements;

  • Communicate with customers; and

  • Improve marketing campaigns.

Professional Advisers

Information may be disclosed where reasonably necessary to:

  • Lawyers;

  • Accountants;

  • Auditors;

  • Insurers;

  • Consultants; and

  • Other professional advisers.

Government and Legal Authorities

We may preserve, access or disclose information where we reasonably believe it is necessary or appropriate to:

  • Comply with applicable law;

  • Respond to lawful government requests;

  • Respond to court orders, subpoenas, warrants or similar legal processes;

  • Cooperate with regulators or law-enforcement authorities;

  • Investigate suspected fraud;

  • Prevent unlawful activity;

  • Protect our rights or property;

  • Protect customers or third parties; or

  • Establish, exercise or defend legal claims.

6. RELATIONSHIP WITH SHOPIFY

Our Services are hosted and supported by Shopify, which collects and processes certain personal information relating to your access to and use of our Services in order to provide and improve the Shopify-powered shopping experience.

Information submitted through our Services may be transmitted to Shopify and other service providers, including providers located outside the country in which you reside, where necessary to provide the Services.

We may use Shopify features that use information obtained from interactions with our store, Shopify and other merchants to provide enhanced functionality, analytics, security, advertising or other services.

In circumstances where Shopify independently determines the purposes and means of particular processing activities, Shopify may be independently responsible for such processing and for handling applicable privacy rights relating to that processing.

You may review Shopify's applicable consumer privacy information and privacy tools to learn more about Shopify's processing practices and available rights.

7. COOKIES AND SIMILAR TECHNOLOGIES

Our website and our service providers may use:

  • Cookies;

  • Pixels;

  • Tags;

  • Local storage;

  • Tracking technologies; and

  • Similar technologies.

These technologies may be used to:

  • Operate the website;

  • Maintain shopping carts;

  • Remember preferences;

  • Maintain sessions;

  • Understand website traffic;

  • Analyse website performance;

  • Detect fraud;

  • Measure advertising performance; and

  • Provide personalised advertising where permitted.

Some technologies are necessary for website functionality, while others may relate to analytics, personalisation or advertising.

You may be able to control certain cookies through your browser settings or any cookie-management functionality made available through our website.

Disabling certain cookies may affect the functionality or availability of parts of our Services.

8. ADVERTISING AND REMARKETING

Subject to applicable law and your choices, we may work with advertising platforms and technology providers to advertise The House of Marbella.

These services may use cookies, pixels and similar technologies to understand your interaction with our website and advertisements.

For example, after viewing a product on our website, you may subsequently see advertisements relating to The House of Marbella on another website, search engine or social media platform.

We may also use aggregated, statistical, pseudonymised or other information as permitted by applicable law to analyse and improve advertising campaigns.

9. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may communicate with you about:

  • New products;

  • Product launches;

  • Promotions;

  • Offers;

  • Discounts;

  • Abandoned carts or checkouts;

  • Back-in-stock alerts;

  • Brand updates; and

  • Other marketing information.

Communications may be sent through email, SMS, WhatsApp or other permitted channels.

You may opt out of promotional communications using the unsubscribe or opt-out functionality provided in the relevant communication or by contacting us.

Opting out of promotional communications will not prevent us from sending necessary transactional or service communications, including:

  • Order confirmations;

  • Payment confirmations;

  • Invoices;

  • Delivery updates;

  • Return/refund information;

  • Security communications; and

  • Responses to customer-service requests.

10. SECURITY AND FRAUD PREVENTION

We take reasonable technical, administrative and organisational measures intended to protect personal information against:

  • Unauthorised access;

  • Unauthorised disclosure;

  • Loss;

  • Misuse;

  • Alteration; and

  • Destruction.

However, no internet transmission, website, database, electronic system, cloud service or method of electronic storage can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions, we cannot guarantee absolute or perfect security.

You are responsible for maintaining the confidentiality of passwords, OTPs and other authentication credentials associated with your accounts.

If you suspect unauthorised use of your account, you should notify us promptly.

Nothing in this Privacy Policy excludes any responsibility that cannot lawfully be excluded.

11. SUSPICIOUS OR FRAUDULENT ORDERS

To the extent permitted by applicable law, we reserve the right to use transaction, device, payment, address, account and behavioural information to detect and prevent suspected fraud, misuse or unlawful activity.

Where an order appears suspicious, fraudulent, unauthorised or abusive, we may take reasonable steps including:

  • Requesting additional verification;

  • Contacting the customer;

  • Delaying fulfilment while verification is completed;

  • Rejecting or cancelling the order;

  • Limiting access to our Services;

  • Preserving relevant records;

  • Cooperating with payment providers; or

  • Reporting suspected unlawful conduct to competent authorities where appropriate.

12. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted under applicable law.

Retention periods may vary depending upon the type of information and applicable legal, accounting and operational requirements.

Even following account closure, consent withdrawal or a deletion request, certain information may be retained where necessary or legally permitted for purposes including:

  • Completed transactions;

  • Taxation;

  • Accounting;

  • Fraud prevention;

  • Chargebacks;

  • Product or warranty claims;

  • Consumer disputes;

  • Regulatory compliance;

  • Litigation;

  • Enforcement of agreements; and

  • Establishment, exercise or defence of legal claims.

When information is no longer reasonably required, we may delete, anonymise or otherwise securely dispose of it in accordance with applicable requirements.

13. YOUR PRIVACY RIGHTS

Depending upon where you reside and applicable law, you may have some or all of the following rights:

  • Right to Access/Know: Request information regarding personal data held or processed about you;

  • Right to Correction: Request correction of inaccurate or misleading personal data;

  • Right to Completion/Updating: Request that incomplete or outdated information be completed or updated;

  • Right to Erasure: Request deletion of eligible personal information;

  • Right to Withdraw Consent: Withdraw consent where processing is based upon consent;

  • Right to Grievance Redressal: Raise a grievance concerning our processing of your personal data;

  • Right to Portability: Where provided under applicable law, receive certain personal information in a portable form;

  • Right to Object or Restrict: Where applicable, object to or request restriction of certain processing; and

  • Advertising/Sharing Rights: Where applicable, opt out of processing legally characterised as sale, sharing or targeted advertising.

These rights are not absolute and may be subject to exceptions under applicable law.

We may request reasonable information to verify your identity before processing a privacy request.

A deletion request does not require us to delete information that we are legally required or permitted to retain.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

14. ACCURACY OF CUSTOMER INFORMATION

You are responsible for ensuring that information supplied to us is accurate, complete and current.

Incorrect or incomplete information, including incorrect names, delivery addresses, postal/PIN codes or telephone numbers, may result in:

  • Delayed deliveries;

  • Failed deliveries;

  • Returned shipments; or

  • Difficulty contacting you.

To the extent permitted by applicable law, we will not be responsible for consequences caused solely by inaccurate, incomplete or outdated information supplied by a customer.

15. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites, social networks, applications, payment services or other platforms operated by third parties.

We do not control the independent privacy practices, content, security or operations of such third parties.

If you access a third-party service, you should review that provider's privacy policy and applicable terms.

To the maximum extent permitted by applicable law, The House of Marbella is not responsible for the independent privacy or security practices of third parties outside our reasonable control.

16. CHILDREN'S PRIVACY

Our Services are intended primarily for persons legally capable of purchasing our products.

We do not knowingly seek to process children's personal data in a manner prohibited by applicable law.

Where applicable law requires verifiable consent from a parent or lawful guardian before processing a child's personal data, we will take reasonable steps intended to comply with such requirements.

If you believe that a child has provided us with personal information contrary to applicable law, please contact us so that we can take appropriate action.

17. INTERNATIONAL TRANSFERS AND PROCESSING

Shopify and some of our technology, payment, analytics, marketing, communication or other service providers may operate internationally.

As a result, personal information may be transferred, processed or stored outside the country in which you reside.

Where applicable law imposes requirements or restrictions on international transfers of personal data, we will endeavour to process such transfers in accordance with those requirements.

Where required for transfers involving jurisdictions such as the European Economic Area or United Kingdom, applicable service providers may rely upon recognised transfer mechanisms, adequacy decisions, contractual safeguards or other legally recognised mechanisms.

18. BUSINESS TRANSFERS

If The House of Marbella or the business operating The House of Marbella undergoes or considers:

  • A merger;

  • Acquisition;

  • Restructuring;

  • Financing;

  • Sale of assets;

  • Transfer of business;

  • Insolvency;

  • Bankruptcy; or

  • Similar corporate transaction,

personal information may be disclosed or transferred as part of that transaction where permitted by applicable law.

Any successor or acquiring entity will be subject to applicable data-protection obligations concerning the information it receives.

19. THIRD-PARTY SERVICE PROVIDERS

Our Services depend on independent third-party providers, including:

  • Shopify;

  • Payment processors;

  • Banks;

  • Logistics providers;

  • Courier companies;

  • Technology providers;

  • Cloud services;

  • Analytics providers;

  • Advertising platforms; and

  • Communications providers.

Although we engage third parties for legitimate business purposes, we cannot control every independent action undertaken by a third party.

To the maximum extent permitted by applicable law, The House of Marbella will not be responsible for acts or omissions of an independent third party where the relevant activity is outside our reasonable control and that third party is independently responsible for its processing or conduct.

Nothing in this Privacy Policy excludes or limits any liability or legal obligation that cannot lawfully be excluded or limited.

20. UK AND EUROPEAN ECONOMIC AREA USERS

If you reside in the United Kingdom or European Economic Area, applicable privacy laws may provide additional rights concerning your personal information.

Subject to applicable exceptions, these may include:

  • Access;

  • Correction;

  • Erasure;

  • Portability;

  • Restriction of processing;

  • Objection to certain processing; and

  • Withdrawal of consent.

Where processing is based on consent, withdrawing consent will not affect the lawfulness of processing carried out before withdrawal.

You may also have the right to lodge a complaint with an applicable data-protection supervisory authority.

21. CHANGES TO THIS PRIVACY POLICY

We may modify this Privacy Policy from time to time to reflect changes in:

  • Applicable law;

  • Regulatory requirements;

  • Our business;

  • Our products or Services;

  • Website functionality;

  • Shopify functionality;

  • Payment methods;

  • Logistics arrangements;

  • Marketing practices;

  • Technology; or

  • Other operational requirements.

When we update this Privacy Policy, we will publish the revised version on our website and update the “Last Updated” date.

Where applicable law requires additional notice or consent for a material change, we will take reasonable steps to provide such notice or obtain such consent.

We encourage you to periodically review this Privacy Policy.

22. GOVERNING LAW

This Privacy Policy and our handling of personal information will be governed by applicable laws of India, including applicable privacy, data-protection, information-technology and consumer laws, as amended and brought into force from time to time.

For customers located outside India, mandatory privacy rights under applicable local law may also apply where legally required.

Nothing in this Privacy Policy is intended to waive, restrict or exclude any statutory right that cannot lawfully be waived, restricted or excluded.

23. GRIEVANCES, PRIVACY REQUESTS AND COMPLAINTS

If you have a question, complaint or grievance concerning our handling of your personal information, or if you wish to exercise an applicable privacy right, you may contact us using the information below.

We may request reasonable information to verify your identity before processing certain requests.

We will endeavour to address legitimate privacy requests and grievances within the period required by applicable law.

Where applicable law gives you a right to approach a competent data-protection or regulatory authority after following the applicable grievance process, nothing in this Privacy Policy is intended to prevent you from exercising that right.

24. CONTACT US

For questions regarding this Privacy Policy, our privacy practices or your personal information, please contact:

The House of Marbella

Email: Support@thehouseofmarbella.com

Address: IIIrd Phase RIICO, Kishangarh, Rajasthan 305801, India

Website: The House of Marbella

For the purposes of applicable data-protection laws, the legal entity operating The House of Marbella will act as the relevant data fiduciary, controller or other responsible entity to the extent provided under applicable law.

25. ACKNOWLEDGEMENT

By using our Services, you acknowledge that you have had an opportunity to review this Privacy Policy and understand the manner in which personal information may be collected, used and disclosed as described above.

Your use of the website does not, by itself, constitute consent for any processing activity for which applicable law specifically requires separate, affirmative or otherwise valid consent. Where such consent is required, we will seek it in accordance with applicable law.